Tuesday, August 19, 2008

Using Twitter to Thrill Customers

So check this out. 

I'm prepping for this presentation and I'm planning on boring my audience with yet another AdventureWorks sample DB demo.  In case you haven't noticed, they've recently moved all Microsoft SQL Server sample DBs to CodePlex.

Anywho, I was trying to download the sample DB from CodePlex and it was taking forever.  So I used this spare time to write on Twitter about it.  Nothing horrible, just sort of a prayer to the bandwidth gods, or latency angels, or server uptime wizards, or whatever.

Then this morning I see in my inbox, this message from a fella at Microsoft:

"Hello Jim,

I noticed in your Twitter post that you were having trouble downloading AdventureWorks (http://twitter.com/jfiorato/statuses/891763277).  Were you able to complete your download?  If not, would you like any assistance from us?

Thanks,

Jonathan"

I was totally blown away.  It's seriously fantastic service.  What do they usually say? 

Only about 1 in 100 or 1000 customers actually complains to the company that's selling the product?  Can you imagine the service you can provide to people who are posting complaints to the ultimate anonymous gripe platform, Twitter?

This one dude, using a Summize search alert for CodePlex, is kicking ass.

Thanks again Jonathan.